March 7, 2012
Social media is successful because people network, share, and are attached to the information they share (cat videos, brand pages, favorite sunglasses, etc.). Learning why people share information, videos, links, and more can help businesses understand how to implement social media marketing strategies and get people to share beneficial information about the company. According to [...]
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March 2, 2012
Last week I got interviewed by mybanktracker.com about my thoughts on why banks are failing at social media. My response was that not enough banks were using social media as a customer service arm/listening tool and that they should really take a lesson from airlines. Wondering what excellent Twitter support by an airline looks like? [...]
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